Welcome to Arcrides' Warranty and Terms of Service Page. At Arcrides, we're dedicated to providing top-quality electric scooters and e-bikes, backed by our commitment to customer satisfaction and product reliability. On this page, you'll find detailed information about our warranty coverage, terms and conditions, safety guidelines, what is not covered, and shipping, returns delivery information. We value your trust in our products and aim to provide you with a seamless and transparent experience.

warranty

Terms of service

TERMS OF SERVICE

 

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OVERVIEW

 

This website is operated by Arc rides. Throughout the site, the terms “we”, “us” and “our” refer to Arc rides. Arc rides offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

 

 

SECTION 1 - ONLINE STORE TERMS

 

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

 

You must not transmit any worms or viruses or any code of a destructive nature.

 

A breach or violation of any of the Terms will result in an immediate termination of your Services.

 

 

SECTION 2 - GENERAL CONDITIONS

 

We reserve the right to refuse service to anyone for any reason at any time.

 

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

 

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

 

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

 

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

 

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

 

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

 

 

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

 

Prices for our products are subject to change without notice.

 

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

 

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

 

SECTION 5.1 - PRODUCTS OR SERVICES (if applicable)

 

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

 

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

 

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

 

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

 

SECTION 5.2 - PRODUCTS OR SERVICES - SCOOTER SAFETY

By purchasing a scooter from Arc Rides you agree to safety terms and conditions outlined on our Scooter Safety Terms and Conditions  page.

 

 

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

 

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors.

 

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

 

For more detail, please review our Returns Policy.

 

 

SECTION 7 - OPTIONAL TOOLS

 

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

 

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

 

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

 

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

 

 

SECTION 8 - THIRD-PARTY LINKS

 

Certain content, products and services available via our Service may include materials from third-parties.

 

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

 

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 

 

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

 

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

 

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

 

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

 

 

SECTION 10 - PERSONAL INFORMATION

 

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

 

 

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

 

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

 

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 

 

 

SECTION 12 - PROHIBITED USES

 

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

 

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

 

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

 

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

 

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

 

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

 

In no case shall Arc Rides, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 

 

 

SECTION 14 - INDEMNIFICATION

 

You agree to indemnify, defend and hold harmless Arc Rides and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

 

 

SECTION 15 - SEVERABILITY

 

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

 

 

SECTION 16 - TERMINATION

 

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

 

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

 

If in our sole judgement you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

 

 

SECTION 17 - ENTIRE AGREEMENT

 

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

 

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

 

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

 

 

SECTION 18 - GOVERNING LAW

 

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Victoria Australia.

 

 

SECTION 19 - CHANGES TO TERMS OF SERVICE

 

You can review the most current version of the Terms of Service at any time at this page.

 

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 

 

SECTION 20 - CONTACT INFORMATION

 

Questions about the Terms of Service should be sent to us at info@arcrides.com.au

Terms and conditions safety 

THE FOLLOWING CONTAINS IMPORTANT INFORMATION RELATING TO THE SAFETY, USE, LAWS AND TERMS OF PURCHASE OF YOUR NEW ELECTRIC SCOOTER.

When purchasing any electric scooter (e-scooter) from Arc Rides, you:

Agree to being solely responsible and liable for violation of any laws, rules, regulations, and/or ordinances whilst riding the e-scooter.

Agree to being solely responsible and liable for any and all consequences, claims, demands, causes of action, losses, liabilities, damages, costs and expenses, penalties, lawyers' fees, judgements, fees and/or disbursements of any kind or nature whatsoever, whether foreseeable or unforeseeable, and whether known or unknown, as a result of your actions whilst riding any e-scooter bought from Arc Rides. 

Acknowledge and accept that you must wear a helmet that meets the AS/NZS 2063:2008 standard certification ("Permitted Helmet") as varied by federal regulation and all times while riding Arc Rides e-scooters, whether required by law or not.

Acknowledge that accidents, personal injuries, death and other harm can happen when you are operating an e-scooter purchased from Arc rides, including as a result of falling, collisions, encountering hidden obstacles and varying terrain and aggravation of existing health conditions. 

Acknowledge that you have been warned about these possibilities, and you assume all risk in relation to the operation of Arc Rides purchased e-scooters. This provision will constitute a "risk warning" for the purposes of any applicable law and may operate to exclude or limit any rights you might otherwise have against Arc rides. 

I agree to the aforementioned terms of purchase, safety and pre-sale checklist as advised to me by Arc Rides at the time of my purchase, and acknowledge my responsibilities under these terms.

 

I will endeavour to have my scooter serviced regularly, but especially at 3, 6 and 12 months. I understand service is essential to ensure faults are minimised in everyday use. Failure to adhere to a service plan, may void supplier warranties.

 

I will familiarise myself with the current state and territory laws regarding electric scooters, and shall not hold Arc Rides Australia responsible for any infringements or breaches of traffic and road laws, under any circumstances.

(*) Arc Rides is released from any liabilities in relation to a request to de-restrict your scooter. Arc Rides will assist you to access further scooter settings, but will not modify or alter manufacturer speed settings, remove hard restriction cables, adjust kick start settings, acceleration or ABS braking without a signed release.

WHAT IS COVERED?

All manufacturing faults

Your item will be repaired or replaced (if repair is not possible) if you are the first purchaser/user of the product and it has any of the following manufacturing or design faults under normal use:

1 Year coverage or 1500km

The Scooter Deck

The Kick Stand

Handlebars

Bottom cover (metal)

Stem

Front and Rear Fork/swing arm Assembly

 

6 Month coverage or 1500km

LCD Display

Battery (excluding degradation from normal use)

Motor

Front and Rear Controllers

Battery Charger

Charge Port (excludes damage from misuse)

Front/rear Wheel and Hub Assembly

Dashboard

Control Board Assembly

Electronic Throttle

Electronic Brake

Headlight and Rear lights

Deck lights

WHAT IS NOT COVERED

If you have an issue with your purchased product that is not a manufacturing fault,

Damage or Failure due to misuse (e.g. freestyle activities)

Damage caused by product misuse or abuse like (but not limited to) dropping, collision, jumps, grinding, heavy shaking, abrasion or bad storage

Damage caused by failure to service or maintain products as per your Arc Rides Service Plan

Damage caused from water ingress - your scooter is water-resistant, not waterproof

Damage caused by incorrect fitment, installation or assembly

Wear-and-tear damage of components such as wheels, tyres, lights or other consumables

When the product or any of its components have been opened, altered or modified by someone other than the manufacturer or authorised repair centre

People who are not the Original Purchaser as listed on the Receipt

Any fault where the warranty period has expired from the Date of Receipt 

When the warranty or serial label is altered or removed

Damage caused by overloading, over the designed maximum load

Moisture or humidity conditions, including staying in close proximity to the sea over time, which will cause damage to the battery and electric system

High temperature conditions, including locking the battery in a car under excessive temperature conditions

Tyres, brake assembly including discs and pad, handlebar grips, decals and board tape/grip board are not covered under warranty as they are considered wear and tear items

Freight is not covered nor refundable under warranty

Warranty void if recommended Arc Rides Servicing Schedule isn't adhered to. 

 

 

In the event of a warranty claim, you are required to return the products back to the place of purchase. Costs associated with returning the goods will be borne by you, the customer. If the issue is deemed by us upon investigation to be a manufacturing fault, we will repair, refund or replace the faulty goods. Any transportation of the replacement product will be arranged at the expense of the customer. In the event that we receive a returned product under a warranty claim, and we deem the claim to have no basis, the cost of returning the product to the customer will be at the expense of the customer.

Any Products DOA we will replace or repair without a delivery charge to the customer. We must be notified of the DOA within 3 business days.

Shipping & Delivery

Shipping & Delivery

At Arc Rides, we're committed to providing you with a seamless shopping experience, including reliable and cost-effective shipping options. For our customers residing in Victoria (VIC) and New South Wales (NSW) states, we're pleased to offer FREE shipping on all orders. It's our way of saying thank you for choosing us. For those in other states and regions, we've got you covered too! Shipping is available at a flat rate of $149 to ensure you can enjoy the exceptional NAMI BURN-E 2 MAX 40AH 2023 Model no matter where you are in Australia. We believe in making electric mobility accessible to everyone, and our shipping rates reflect our commitment to convenience and affordability. So, no matter your location, you can experience the future of e-biking with ease.

Standard Freight Timeframes: Area

Approximate Timeframes

Vic Metro - Up to 5 business days*

Vic Regional - Up to 7 business days*

Interstate Metro - 7-14 business days*

Interstate Regional - 7+ business days*

* these are subject to change due to demand and our carrier service

Please note: lead times for online only items can vary depending on the item, please allow 2-4 weeks for delivery. An order confirmation will be sent to your email immediately after you place an order and you will be further advised within 2-5 business days on an estimated time of arrival for your item(s). 

Delivery times can vary depending on your location. Long distance remote communities can take several weeks to arrive. For more information please contact us for a quote.

Deliveries are dispatched by our logistics team on Monday, Wednesday and Friday afternoons only.

Should there be an issue that prevents this from taking place, Arc Rides will endeavour to contact you to advise of any delays and work with you on an agreed outcome.

Returns

Returns

Return the unused merchandise in its original condition within the unopened box or carton.

We must be notified within 3 days from receipt of delivery or pick up that you wish to return the item.

Once the return is received and inspected by our sales team, we will contact you to complete the process.

To claim for warranty of faulty products. We need: 

Clear photos of the product from different angles. e.g. Front and back sides.

A video explaining or showing the issue

A photo of the shipping label and original packaging

Return of the product for further inspection if needed

 

Once the return is received and inspected by our mechanics for a warrantable claim from the supplier, we will inform you that we have received your returned item. If you are approved for a warrantable claim, then we will attempt to repair or replace the faulty part/scooter in the first instance. Any replacement or refund requested may be considered by management within Australian Consumer Law guidelines.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If the product is deemed not faulty, customers need to pay postage to get the product resent or combined to ship with the next order.