Frequently Asked Questions

Welcome to the Arc Rides FAQ page! Here you can find answers to some of the most common questions we receive about our electric scooters. If you have any further questions, please don't hesitate to contact us directly through our contact page. We're always happy to help!

You can legally ride an e-scooter in Victoria if: you ride on shared-use paths (not on footpaths) and roads up to and including 60km/h. You are at least 16 years old and wear a helmet.

In Victoria, you do not need a licence to ride an electric scooter that has a maximum power output of 200 watts.

Arc Rides will send you live notifications for shipping and delivery updates of your order. You can also visit our contact page for live updates or to confirm your order status.

For information regarding insurance & returns, please refer to our warranty and insurance page

Please refer to our shipping information page for shipping information.

At arcrides.com.au, we understand that the best electric scooter for adults depends on individual preferences and requirements. That's why we offer a range of electric scooters designed and built specifically for adult use. With features such as speed, range, weight capacity, comfort, and durability, you can find the electric scooter that meets your specific needs. So why wait? Browse our selection of adult-ready electric scooters today!

Whether or not an electric scooter can handle gravel and dirt roads depends on the specific model and its design.

Some electric scooters are built with solid or air-filled tires that can handle rougher terrain like our Nami, while others are better suited for smooth, paved surfaces. It's important to check the specifications of the electric scooter you are interested in to see if it is designed for off-road use.

Generally, electric scooters with larger wheels and thicker tires tend to handle uneven surfaces better. However, it's important to keep in mind that riding an electric scooter on rough terrain can be more challenging and may require more skill and experience.

To prevent overcharging and extend the battery life of your electric scooter, it's recommended to unplug the charger once the charging light indicates that the battery is fully charged. Avaoid charging the scooter overnight and instead, resume charging when you're available to unplug the charger once the battery is fully charged. By following this practice, you can help protect the battery from damage and ensure optimal performance. Check the manufacturer's guidelines for any specific instructions on charging time and overcharging prevention.

The charging time and frequency for electric scooters can vary depending on the model and battery capacity. Here are some general guidelines that you can follow:

  • It's recommended to charge your electric scooter after each use or when the battery level drops below 20-30%.
  • Charging times can range from 2-12 hours, depending on the battery capacity and the charger's power output. Some electric scooters may have a fast-charging option that can significantly reduce charging time.
  • To maximize the battery life and performance, avoid leaving your electric scooter plugged in for an extended period after it's fully charged.
  • It's recommended to store your electric scooter in a cool and dry place, away from direct sunlight and extreme temperatures.

It's important to refer to the manufacturer's instructions and guidelines specific to your electric scooter model for the best charging practices.

To ride an electric scooter safely, wear a helmet, use designated paths, follow traffic rules, ride defensively, use lights at night, avoid distractions, inspect your scooter regularly, and keep it well-maintained.

When riding an electric scooter, it's important to wear the appropriate safety equipment to reduce the risk of injuries. Here are some essential safety equipment you should consider:

  1. Helmet: Wearing a properly-fitted helmet can protect your head in case of an accident or fall.
  2. Gloves: Gloves can improve your grip on the handlebars and protect your hands in case of a fall.
  3. Knee and elbow pads: Knee and elbow pads can help protect your joints from injuries during a fall.
  4. Reflective clothing: Wearing reflective clothing or accessories can increase your visibility to other road users, especially when riding at night or in low light conditions.

While not mandatory, wearing these safety equipment can help reduce the risk of accidents and injuries when riding an electric scooter.

The minimum age requirement for riding an electric scooter can vary depending on the state or territory and the type of electric scooter. In most states and territories in Australia, riders must be at least 16 years old to ride an electric scooter on public roads or paths. It's important to check local regulations and ensure your children have the necessary skills and experience to ride an electric scooter safely.

While it's generally not recommended to ride an electric scooter in the rain, there are some models that are designed to handle wet conditions. However, it's important to note that riding in the rain can increase the risk of accidents due to reduced visibility and longer braking distances on wet roads.

If you need to ride an electric scooter in the rain, look for a water-resistant model with an IP rating that can withstand water splashes and light rain. Keep in mind that water and electrical equipment are not compatible, so it's still best to avoid riding in heavy rain or flooded areas.

If possible, leave your electric scooter at home when it's raining and use alternative transportation methods to stay safe and avoid potential damage to your electric scooter.

In Australia, electric scooters can usually only be ridden on designated bike paths and shared paths, and not on roads. It's important to check the local regulations in your area for specific rules and restrictions. Riders must follow the same rules as bicyclists, such as wearing a helmet and giving way to pedestrians. It's important to practice safe riding habits and follow local regulations to ensure safety.

Maintaining and repairing your electric scooter can help extend its lifespan and ensure optimal performance. Here are some tips for maintaining and repairing your electric scooter:

  1. Keep it clean: Regularly clean your electric scooter with a soft cloth and mild cleaning solution to prevent dirt and debris buildup.
  2. Check the tires: Inspect the tires regularly for wear and tear and maintain the appropriate tire pressure for your electric scooter.
  3. Charge the battery: Charge the battery regularly and avoid overcharging to prevent damage to the battery.
  4. Check the brakes: Test the brakes regularly to ensure they're working properly and adjust or replace them as needed.
  5. Check the lights: Test the lights regularly to ensure they're working properly and replace any burnt-out bulbs.
  6. Store it properly: Store your electric scooter in a cool and dry place, away from direct sunlight and extreme temperatures.

If you need to repair your electric scooter, it's recommended to take it to a qualified repair technician who has experience working with electric scooters. They can diagnose and fix any issues with your scooter safely and efficiently. Additionally, some electric scooter manufacturers may offer repair services or replacement parts for their products.

ou can find the manual for each of our electric scooter models on the product page, within the product description.